Our aim is to give you the highest standard of service at all times. However if you have a complaint you are invited to let us know as soon as possible. It is not necessary to involve solicitors in order to make your complaint but you are free to do so should you wish.
If you are unhappy with the service you receive, you may make a formal complaint according to our Complaints Procedure.
To view a copy of our Complaints Procedure, please click here.
If you are unhappy with the outcome of our investigation you may be able to take up your complaint with the Legal Ombudsman. The Ombudsman is usually only able to consider your complaint when it has first been investigated by Chambers.
You can write to the Legal Ombudsman at: Legal Ombudsman, PO Box 8608, Wolverhampton, WV1 9WJ. Telephone 0300 555 0333, Email enquiries@legalombudsman.org.uk. More information about the Legal Ombudsman is available on their website here.
You must complain to the Legal Ombudsman either within six years of your barrister's actions/failure to act, or not later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister's final response to your complaint.
The Office for Legal Complaints is empowered to publish information on Ombudsman decisions on the Legal Ombudsman’s website by the Legal Services Act 2007. The information published is a simple and transparent record of decisions made by the Legal Ombudsman and can be found by clicking here.
The Bar Standards Board regulates barristers and specialised legal services businesses in England and Wales. Their website contains a Register which displays details of all barristers who are authorised to practise in England and Wales and who have a current practising certificate. The register will display the dates for which a barrister's practising certificate is valid. It includes information about barristers' practising status, their practising address, the reserved legal activities they are authorised to undertake and whether they have been the subject of any disciplinary findings which are published on the BSB website in accordance with their current policy. It can be found by clicking here.